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Disabled Visitors
Disabled access to British Embassy Luxembourg
The Foreign & Commonwealth Office and the British Embassy in Luxembourg are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavor to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this Embassy. We hope this information is helpful.
General physical access
- Entrance through Embassy main gate is quite wide and easily wide enough for wheel chair access
- Access to front door of Embassy is via steps. A stair-lift (suitable for wheelchairs) permits disabled access from street level into the Embassy's reception area. Our staff will be happy to help operate the lift. If possible, please telephone before your visit so that they can be prepared. Mobile ramps are available, stored near main entrance lobby.
- The public access areas are all on the same floor.
- Toilet are not available for the general public.
- Parking spaces are not available on the Embassy premises although local parking in adjacent streets is available.
- All floor coverings are safe and even.
- Handrails are available on the stairs into the embassy. The access areas for the general public is relatively small i.e. the lobby and the reception area only.
- Some doors may require assistance for disabled person/wheelchair user.
- Lighting is good lighting throughout the embassy building.
- Emergency/evacuation takes into account ALL visitors.
- Any phones available are easily accessible.
Access for visually-impaired visitors
- Signs are clear, easy to read, and use internationally-recognisable symbols.
- Guide dogs are welcome.
Access for Deaf/hard of hearing visitors
- Hearing loops are not installed.
- Minicom and text phones are not installed.
- Hearing dogs are welcome.
Contact us
Our staff will be happy to help operate the lift. If possible, please telephone before your visit so that they can be prepared.
If you need to visit us or use our services and feel that they may be inaccessible to you, please contact Penny Steffan on (+352) 22 98 64 or email the Embassy at Penny.Steffen@fco.gov.UK the Consular Assistant .
Access to the Ambassadors Residence in Luxembourg
If you are attending a function at the Ambassador's Residence (16 Boulevard Roosevelt), a stair-lift from the ground floor permits access to the public rooms on the first floor. This lift is not suitable for wheelchairs. If you use a wheelchair, you may need assistance moving from your chair onto the lift seat, and then back onto your chair. Our staff will be happy to help. If possible, please telephone before your visit so that they can be prepared.
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